Follow-up & CRM
Every inquiry gets followed up, even on your busiest week.
Plenty of work is lost not to a competitor but to silence: a quote nobody chased, a consultation with no next step, a regular who forgot to rebook. Follow-up is the part of the system that never forgets.
How it works
Every lead in one place
Inquiries from the website, the concierge and booking land in one CRM, with what they asked and where they came from.
Timed messages
Confirmations, reminders, quote check-ins and rebooking prompts go out on a schedule that fits your business.
Reviews, asked for fairly
After a visit or a finished job, every customer gets the same invitation to leave a review. We don't filter who is asked.
Measured
The monthly review shows where inquiries came from and how many became bookings, so we know what to improve.
What stays in your hands
- You approve every message before it goes live.
- Customers can opt out of messages at any time.
- Your customer list is yours and exports whenever you want it.
Where it matters most
It’s part of every build, alongside the rest of the system. See all four parts.
Questions
Which CRM do you use?
We connect to the one you have, or set up one that fits, often on a free tier. We confirm it before you commit.
Will customers feel spammed?
Messages are few, timed to something the customer did, and written in your voice. You approve every one.
Does this include text messages?
Email follow-up is included. SMS has its own sending costs and is quoted per business.
Pricing
$2,500 to build. $250 a month to run.
No tiers. No hidden extras. If your project needs something outside this scope, we'll quote it before any work starts.
The ASCENDANT System
$2,500 one-time
- Premium custom website, designed for you alone
- Conversion strategy and refined copy direction
- Bespoke AI concierge that knows your business
- Seamless lead capture into your CRM
- Integrated online booking on your calendar
- Automated, personal email follow-up
- Advanced analytics and technical SEO
- White-glove launch, training and handover
Platform & Optimization
$250 per month
- Premium hosting, security, backups and updates
- AI concierge monitored and refined
- Monthly performance and analytics review
- Continuous conversion optimization
- Monthly content and copy refinements
- Dedicated support, replies within one business day
See what we’d build for you.
A free 30-minute strategy call. We review your current site together and sketch the system. You leave with a plan either way.